Bringing local restaurants to your doorstep
Deliveroo is a leading food delivery service headquartered in the City of London, UK, operating in 11 markets worldwide. With over 100,000 restaurant partners and grocers, Deliveroo has raised $1.6 billion in funding and employs over 1,000 people. The company connects consumers, restaurants, and rid...
Employees enjoy work-from-home opportunities, access to Deliveroo Plus for free delivery on all orders, life assurance, discounts with partner compani...
Deliveroo's culture is rooted in innovation and responsiveness to market demands. The company leverages the gig economy to provide fast, reliable deli...
Deliveroo • France - Ivry (Editions)
Deliveroo is hiring an Employé(e) Polyvalent(e) to manage operations at their Ivry location. You'll be responsible for dispatching orders, liaising with partner restaurants, and ensuring customer satisfaction. This is an entry-level position with opportunities for growth in a fast-paced environment.
You are someone who thrives in a dynamic environment and enjoys multitasking. You have a passion for food and customer service, and you understand the importance of efficiency in operations. You are comfortable communicating with various stakeholders, including restaurant partners and customers, to ensure smooth operations. You are proactive in addressing customer concerns and are committed to delivering a positive experience.
Experience in a customer-facing role or in operations is a plus, but not required. A willingness to learn and adapt to new challenges is essential. You should be open to working flexible hours, including evenings and weekends, to meet the demands of the business.
In this role, you will manage the dispatch area, ensuring that food orders are processed quickly and accurately. You will coordinate with partner restaurants to maintain high service levels and meet key performance indicators (KPIs). You will handle customer inquiries and complaints over the phone, utilizing internal escalation processes when necessary. Your initiative will be key in identifying areas for improvement in the customer journey, and you will take steps to enhance the overall experience.
You will work closely with a team to ensure that operations run smoothly, contributing to the overall success of Deliveroo's marketplace. Your role will involve problem-solving and quick decision-making to address any issues that arise during the order fulfillment process. You will also participate in training sessions to develop your skills and knowledge about the company's operations and customer service standards.
Deliveroo offers a vibrant work environment where you can grow your career in the food delivery industry. You will be part of a diverse team that values inclusion and equality. The company is committed to providing opportunities for advancement and professional development. You will have the chance to work with a leading brand in the food delivery space, gaining valuable experience in operations and customer service. We encourage you to apply even if your experience doesn't match every requirement, as we value passion and potential.
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