Empowering enterprises with robust security management solutions
FireMon is a cybersecurity company headquartered in Overland Park, Kansas, specializing in security policy management, cloud security operations, and cybersecurity asset management. With over 1,700 enterprise customers across nearly 70 countries, FireMon helps organizations enhance their security po...
FireMon offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
FireMon fosters a culture of innovation and collaboration, emphasizing a strong engineering focus and a commitment to providing effective security sol...
FireMon • USA, Remote
FireMon is seeking a Customer Success Manager to oversee large strategic accounts and enhance customer satisfaction. You'll focus on driving customer engagement and retention while ensuring the successful implementation of operational best practices. This role requires strong communication and project management skills.
You have a proven track record in customer success management, ideally with experience in managing large strategic accounts. You understand the importance of customer satisfaction and are skilled at driving engagement and retention. Your ability to communicate effectively with clients and internal teams sets you apart as a strategic ally in the customer journey. You are adept at identifying customer needs and aligning them with the solutions offered by FireMon, ensuring that clients achieve their desired outcomes. You thrive in a collaborative environment and are comfortable leading implementation projects to completion while guiding customers through onboarding efforts. Your expertise in operational best practices allows you to provide high-level solution guidance and share best practices that maximize ROI for your clients.
As a Customer Success Manager at FireMon, you will own a set of large strategic accounts, ensuring maximum customer satisfaction and high application engagement. You will work closely with customers to determine their desired outcomes and drive time to value by ensuring adoption of FireMon's solutions. Your role will involve removing friction points along the customer journey and tracking the value delivered to clients. You will engage with customers during acquisition and manage implementation projects, ensuring a smooth onboarding experience. Post-implementation, you will serve as a subject matter expert, providing ongoing support and guidance to help customers realize the full value of their investments. You will regularly communicate with clients, providing updates on support and development tickets, project tracking, and upcoming releases. Your strategic initiatives will focus on enhancing the overall customer experience and driving customer success.
At FireMon, we value our employees and offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team dedicated to delivering exceptional customer experiences. We provide competitive compensation and benefits, along with opportunities for professional development. Our culture encourages collaboration and innovation, allowing you to make a meaningful impact on our customers' success. Join us in our mission to empower organizations to manage their security policies effectively and achieve their desired outcomes.
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