Senior Site Reliability Engineer (Middleware)

Who you are

You have 5+ years of experience in site reliability engineering, with a strong focus on supporting and scaling complex systems. Your expertise includes managing Kafka and Elasticsearch infrastructures, ensuring they operate efficiently and reliably. You thrive on automation and are eager to embrace AI-driven observability tools to enhance system performance.

You enjoy troubleshooting and resolving production issues, taking a proactive approach to prevent future incidents. Your ability to design and build resilient systems is complemented by your passion for learning and adopting new technologies quickly. You understand the importance of collaboration and communication within a fast-moving team, and you are committed to delivering exceptional customer experiences.

Desirable

Experience with cloud platforms and infrastructure as code practices would be a plus. Familiarity with monitoring and alerting tools, as well as incident management processes, will help you excel in this role. You are comfortable working in a hybrid environment and are adaptable to changing priorities.

What you'll do

As a Senior Site Reliability Engineer at Nextiva, you will be responsible for triaging, troubleshooting, and resolving complex production issues involving Kafka and Elasticsearch. You will design and build resilient systems that can scale effectively, ensuring high availability and performance for our SaaS platform. Your role will involve collaborating with cross-functional teams to implement best practices in automation and observability.

You will take ownership of systems end-to-end, writing clean automation scripts and developing processes that enhance system reliability. Your proactive approach will help identify potential issues before they impact users, allowing you to implement solutions that improve overall system health. You will also contribute to the continuous improvement of our infrastructure, leveraging your expertise to drive innovation and efficiency.

What we offer

Nextiva offers a collaborative and forward-thinking work environment where you can make a significant impact. We believe in the power of meaningful connections and are committed to providing our employees with the tools and resources they need to succeed. You will have the opportunity to work with cutting-edge technologies and be part of a team that values innovation and creativity.

We encourage you to apply even if your experience doesn't match every requirement. At Nextiva, we are dedicated to fostering a diverse and inclusive workplace where everyone can thrive. Join us in redefining customer experiences and making a difference in the world of business communication.