Your go-to-market intelligence platform for success
ZoomInfo, headquartered in Vancouver, Washington, is a leading go-to-market intelligence platform that provides a comprehensive business contact database and advanced analytics tools. With over 30,000 customers, including major companies like Salesforce and LinkedIn, ZoomInfo went public in 2020 and...
ZoomInfo offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment. Employees also benefit from a lea...
ZoomInfo fosters a data-driven culture that emphasizes innovation and customer success. The company values transparency and encourages employees to le...
ZoomInfo • Waltham, Massachusetts, United States
ZoomInfo is seeking a Senior Customer Success Manager to drive product adoption and cultivate customer relationships. You'll be responsible for strategic account partnerships and ensuring customer satisfaction. This role requires strong relationship-building skills and a proactive approach.
You have a proven track record in customer success, ideally with 5+ years of experience in managing strategic accounts. You excel at building trusted advisor relationships and understand the importance of driving product adoption and retention. Your proactive approach ensures that you advocate for your customers within the organization, helping them achieve their defined objectives. You thrive in collaborative environments and are passionate about delivering high levels of business value to your clients. You are results-oriented and have a strong ability to analyze customer needs and develop strategic account plans that align with their goals. You are comfortable conducting business reviews and have a knack for identifying opportunities for growth within your accounts.
In this role, you will act as an extension of our strategic customers, ensuring they receive the highest level of service and support. You will develop and execute strategic account plans that drive product adoption and customer satisfaction. Your responsibilities will include delivering business reviews, analyzing customer feedback, and collaborating with internal teams to address any issues that arise. You will be expected to cultivate deep relationships with key stakeholders at your accounts, understanding their business objectives and aligning our solutions to meet their needs. You will also play a critical role in onboarding new customers, ensuring they are set up for success from the start. Your ability to communicate effectively and advocate for your customers will be essential in this position.
At ZoomInfo, we provide world-class training and support to help you thrive in your role. You will be surrounded by a team of dedicated professionals who are committed to your success. Our culture values innovation, teamwork, and accountability, and we encourage you to take initiative and make an impact. We believe that your growth potential is limitless, and we are here to support you every step of the way. Join us and be part of a company that is making a difference in the industry.
Apply now or save it for later. Get alerts for similar jobs at ZoomInfo.
