Solutions Engineer, Mission Critical Services, Storage, Google Cloud

Who you are

You have a Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience, along with at least 6 years of experience troubleshooting and advocating for customers' needs. Your background includes triaging technical issues or software development, and you have experience creating content for technical audiences, such as developer documentation or IT administration playbooks. You are proficient in writing, reading, and debugging code in languages like Java, C, C++, Python, Go, or JavaScript. You have a solid understanding of web technologies, including HTTP, HTML, DNS, and TCP, and experience working with distributed systems. You are fluent in Japanese, enabling you to communicate effectively with local customers.

Desirable

You have experience in crisis response and escalation management across multiple teams, as well as developing developer tools such as automation, testing, and debugging. Your expertise extends to cloud-based serverless, storage, and networking technologies, including App Engine or distributed computing. Additionally, you have experience as a System/Network Administrator supporting Linux/Unix systems, covering everything from the OS Kernel to Shell, file systems, and client-server protocols. Knowledge of SQL administration, schema design, and query profiling, along with core data structures and concepts, is also part of your skill set.

What you'll do

As a Solutions Engineer for Mission Critical Services, you will own customer issues and work to improve their experiences. You will be part of a global team that provides 24x7 support to critical customer workloads, which will require you to work non-standard hours and shifts, including weekends. Your role involves understanding customer issues and advocating for their needs with internal teams, including Product and Engineering, to find ways to enhance the product and drive production improvements. You will collaborate with a team of developers and consultants to ensure that customer support is available around the clock, addressing any technical challenges that arise.

What we offer

At Google, you will be part of a dynamic team that values innovation and customer satisfaction. You will have the opportunity to work on cutting-edge technologies and contribute to the development of solutions that impact customers globally. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive work environment. Join us in making a difference in the world of cloud services and technology.