Crisis Management and IT Disaster Recovery Lead

Who you are

You have extensive experience in crisis management and IT disaster recovery, with a proven track record of leading programs that address critical incidents impacting business operations. You understand the importance of safeguarding IT infrastructure and ensuring service resilience during unexpected disruptions. Your ability to communicate effectively during crises is vital to maintaining customer trust and transparency. You thrive in collaborative environments, working closely with IT, engineering, security, product, legal, and executive teams to implement centralized strategies that align with organizational priorities.

You are adept at developing and maintaining clear protocols for identifying, escalating, and resolving crises efficiently. Your experience includes designing enterprise-wide crisis management programs that address various incidents, including IT outages, system failures, and cybersecurity events. You are committed to protecting business operations and enhancing company-wide resilience through proactive planning and response strategies.

Desirable

Experience in a technology-driven environment is a plus, as is familiarity with IT service management frameworks. You may have certifications in crisis management or disaster recovery, which would further enhance your qualifications for this role. A background in IT operations or security can also be beneficial, as it provides a deeper understanding of the technical aspects involved in crisis management.

What you'll do

In this role, you will lead the development and implementation of MongoDB's crisis management program, ensuring that the organization is prepared to respond effectively to IT and product disruptions. You will collaborate with cross-functional teams to create contingency plans that align with service-level agreements and organizational priorities. Your responsibilities will include designing protocols for crisis identification and escalation, as well as leading efforts to resolve incidents efficiently.

You will drive clear and effective communication during crises, ensuring that all stakeholders are informed and that customer trust is maintained. Your leadership will be crucial in fostering a culture of resilience within the organization, as you work to enhance the company's ability to respond to unexpected disruptions. You will also be responsible for evaluating and improving existing crisis management processes, ensuring they remain effective and relevant in a rapidly changing technological landscape.

What we offer

MongoDB offers a competitive salary range for this role, with a base salary between $109,000 and $215,000 USD. In addition to a comprehensive benefits package, you will have the opportunity to work in a dynamic environment that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.