Transforming procurement for global enterprises
Ivalua, headquartered in Redwood City, California, offers a comprehensive Source-to-Pay suite that is utilized by over 300 global enterprises, managing more than $500 billion in spend. The platform is designed for flexibility and ease of use, ensuring high adoption rates among employees and supplier...
Ivalua provides competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
Ivalua fosters a culture of innovation and customer-centricity, emphasizing collaboration and adaptability to meet the evolving needs of its clients i...
Ivalua • New York City, NY - US
Ivalua is seeking a Customer Success Specialist to ensure customer satisfaction and drive adoption of their cloud-based procurement solutions. This role is based in New York and requires strong relationship-building skills.
You have a background in customer success or account management, ideally within a technology or SaaS environment. You understand the importance of building long-lasting partnerships and are driven by customer satisfaction. You possess excellent communication skills and can effectively convey complex information to diverse audiences. You are proactive and motivated, always looking for ways to enhance the customer experience and drive product adoption. You thrive in a collaborative environment and enjoy working with cross-functional teams to achieve common goals. You are adaptable and can manage multiple priorities in a fast-paced setting.
As a Customer Success Specialist at Ivalua, you will play a critical role in ensuring that our customers are successful and derive maximum value from our platform. You will engage with customers post-implementation, helping them navigate the Ivalua platform and addressing any challenges they may face. You will monitor customer health metrics and proactively reach out to customers to ensure they are satisfied with our solutions. You will collaborate closely with the Customer Success team to develop strategies that enhance customer engagement and retention. You will also gather customer feedback to inform product improvements and work with internal teams to ensure customer needs are met. Your role will involve conducting training sessions and providing resources to help customers fully utilize the Ivalua platform. You will be instrumental in driving customer satisfaction and loyalty, contributing to the overall success of the company.
Ivalua offers a competitive salary range of $70,000 to $100,000, along with an annual target bonus based on individual and company performance. We provide exceptional benefits, including medical, dental, and vision coverage, as well as a retirement plan with company matching. Our company culture emphasizes collaboration and innovation, and we are committed to supporting your professional growth. You will have the opportunity to work in a hybrid environment, balancing remote work with in-office collaboration in New York. Join us in our mission to revolutionize supply chain sustainability and unlock the power of supplier collaboration.
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