Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Job Snapshot
As a TPO-II/ Engineering Manager for the DevOps and SRE functions at Mindtickle, you will lead a mission-critical team that sits at the heart of our engineering organization. From building pipelines to production observability, cost governance to incident response, the DevOps/SRE team plays a central role in enabling engineering speed, reliability, and scale.
This role gives you the opportunity to shape the future of how Mindtickle builds and operates software by evolving our tooling, maturing our on-call and release processes, strengthening platform security, and driving a culture of engineering excellence and operational ownership.
Key Problem Areas
Evolving DevOps from a Support Function to a Strategic Enabler: The DevOps team is often the first responder for many horizontal issues, but we want more. You’ll drive long-term investments in automation, self-service, and reliability to ensure we’re not just solving problems but preventing them.
Standardizing Logging & Monitoring at Scale: We’ve made strong progress on adopting modern observability tools like Loki. You’ll drive the consolidation and rollout of a centralized logging, alerting, and monitoring stack to support spiky traffic, tenant isolation, and actionable alerts.
Creating a Culture of Cost Ownership: You’ll own cost governance across engineering, setting up the right visibility, processes, and rituals to ensure teams understand, predict, and optimize their infra usage, with DevOps as an active partner rather than a passive reporter.
Reducing Incident Fatigue & Improving Recovery: You'll help streamline our on-call and incident response workflows, reduce noise, and drive proactive fixes—so we can prevent outages before they hit users and respond with speed and clarity when they do.
Bringing Clarity to Ownership & Prioritization: You’ll build systems that separate ad hoc fire-fighting from strategic project execution-ensuring visibility, accountability, and bandwidth control across the team’s responsibilities.
Building Stronger Team Foundations: You'll foster a transparent, collaborative, and high-trust team environment, where operational knowledge is distributed, wins are celebrated, and DevOps becomes a sought-after team for growth and impact.
