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Amazon • Seattle, Washington, USA
Amazon is hiring a Live Ops Support Engineer for the Prime Video Live Playback Operations team. You'll be responsible for the operation and monitoring of live events, ensuring seamless video delivery. This role requires experience with AWS and collaboration with various partners.
You have a strong background in support engineering, particularly in live operations, with experience in monitoring and managing live events. Your technical skills include a solid understanding of AWS services, which you leverage to ensure the smooth delivery of video content. You thrive in collaborative environments, working closely with both internal teams and external partners to troubleshoot and resolve issues effectively. Your attention to detail and proactive approach help you anticipate potential challenges before they arise, ensuring a seamless experience for customers.
You are comfortable working in high-pressure situations, where quick thinking and problem-solving skills are essential. You understand the importance of maintaining high availability and reliability in live streaming services, and you are committed to delivering the best possible user experience. Your communication skills allow you to convey technical information clearly to non-technical stakeholders, fostering a collaborative atmosphere.
Experience with video encoding and packaging infrastructure is a plus, as is familiarity with the challenges of live event broadcasting. You may also have knowledge of various video delivery protocols and streaming technologies, which will enhance your ability to contribute to the team. A passion for entertainment technology and a desire to innovate in the streaming space will set you apart.
As a Live Ops Support Engineer, you will take ownership of the end-to-end monitoring of live events on Prime Video. This includes ensuring that the video signal for each event is received and routed through our encoding and packaging infrastructure. You will work on-site from our state-of-the-art operations centers, collaborating with various teams to troubleshoot and resolve any issues that may arise during live broadcasts. Your role will involve constant communication with partners to ensure that all technical aspects of the live events are functioning smoothly.
You will also be responsible for implementing best practices in live operations, contributing to the development of processes that enhance the efficiency and reliability of our live streaming services. Your insights will help shape the future of entertainment technology at Amazon, as you work on projects that are fast-paced and varied. You will have the opportunity to experiment with new technologies and approaches, taking risks to improve the overall user experience.
At Amazon, we provide a comprehensive benefits package that includes competitive compensation, equity options, and a full range of medical and financial benefits. You will be part of a team that values innovation and collaboration, working in an environment that encourages professional growth and development. We believe in the importance of work-life balance and offer flexible working arrangements to support our employees' needs. Join us in shaping the future of entertainment technology and delivering exceptional experiences to our customers.
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