Staff, Technical Account Manager

Who you are

You have a strong background in technical account management, with experience in providing support to customers in a technology-driven environment. You possess excellent problem-solving skills and can navigate complex technical issues effectively. Your ability to communicate clearly and build relationships with clients is key to your success in this role. You are proactive in delivering value to customers and have a keen interest in understanding their needs and challenges. You thrive in a remote work environment and are comfortable collaborating with diverse teams across different regions.

What you'll do

As a Senior Technical Account Manager at Twilio, you will be the designated technical support contact for our strategic customers. You will work closely with clients to resolve complex technical problems that may have significant implications for their business. Your role will involve delivering proactive guidance to customers, helping them maximize the value of Twilio technologies. You will collaborate with internal teams to ensure that customer needs are met and that they receive the highest level of service. You will also be responsible for identifying opportunities for improvement and providing feedback to enhance our offerings.

What we offer

Twilio offers a remote-first work culture that emphasizes connection and inclusion. You will be part of a vibrant team that values diverse experiences and perspectives. We provide opportunities for professional growth and development, allowing you to shape your career path. Our commitment to innovation means you will be working with cutting-edge technologies that are transforming the communications landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.