Empowering businesses through Google Cloud solutions
66degrees, headquartered in Chicago, Illinois, is a Google Cloud Premier Partner specializing in cloud solutions that enhance security, infrastructure, application development, and team collaboration. With a focus on helping businesses leverage Google Cloud technologies, 66degrees serves a diverse c...
66degrees offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
66degrees fosters a culture of innovation and collaboration, emphasizing the importance of leveraging cloud technology to drive business transformatio...
66degrees is seeking an IT Service Desk L1 Engineer to provide technical support and assistance to users. This role involves troubleshooting issues and ensuring smooth IT operations within the company.
You are an entry-level IT professional eager to start your career in technical support. You have a basic understanding of IT systems and are ready to learn and grow in a dynamic environment. You possess strong communication skills, allowing you to effectively assist users with their technical issues. You are patient and detail-oriented, ensuring that you address user concerns thoroughly and efficiently. You are comfortable working in a team and are willing to collaborate with colleagues to resolve complex problems. You are adaptable and open to feedback, understanding that continuous improvement is key in the IT field.
As an IT Service Desk L1 Engineer at 66degrees, you will be the first point of contact for users experiencing technical issues. You will respond to support requests via phone, email, or chat, providing timely assistance and troubleshooting. Your responsibilities will include diagnosing hardware and software problems, guiding users through step-by-step solutions, and escalating issues to higher-level support when necessary. You will maintain accurate records of support requests and resolutions, contributing to the knowledge base for future reference. You will also assist in setting up new user accounts and configuring workstations, ensuring that new employees have the tools they need to succeed. Additionally, you will participate in ongoing training to enhance your technical skills and stay updated on the latest technologies used within the company.
At 66degrees, we foster a culture of innovation and growth. You will have the opportunity to work alongside experienced professionals who are dedicated to helping you develop your skills. We provide a supportive environment where you can thrive and make a significant impact. Our commitment to your professional development includes access to training resources and mentorship programs. We believe in recognizing and rewarding hard work, and you will have the chance to contribute to exciting projects that drive our mission forward. Join us in shaping the future of AI transformation and be part of a team that values collaboration and success.
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