Data Analyst, Trust & Safety

Who you are

You have a strong background in data analysis, with experience in developing insights that drive product decisions — your analytical skills allow you to interpret complex data sets and translate them into actionable recommendations. You are proficient in SQL and have a solid understanding of statistical modeling techniques, which you have applied in previous roles to enhance user experiences and engagement.

You thrive in collaborative environments, working closely with product managers, engineers, and marketing teams to foster a data-driven culture — your ability to communicate insights effectively ensures that your recommendations are understood and implemented across various departments. You are detail-oriented and have a knack for developing dashboards that visualize key metrics, making it easier for stakeholders to grasp important trends and insights.

You are passionate about user behavior and safety, understanding the importance of safeguarding member assets and ensuring regulatory compliance — your commitment to enhancing security awareness aligns with Chime's mission to be a trusted financial partner. You are adaptable and open to learning new tools and methodologies that can improve your analysis and reporting processes.

Desirable

Experience with data visualization tools and techniques is a plus, as it can enhance your ability to present findings in a compelling manner — familiarity with A/B testing and experimentation methodologies will also be beneficial in this role. A background in the financial services industry can provide valuable context for your analyses, helping you to better understand the unique challenges and opportunities within the sector.

What you'll do

As a Data Analyst in the Trust & Safety team, you will develop, test, and launch products aimed at enhancing member security and engagement — your role will involve analyzing user behavior to identify trends and insights that inform product development. You will collaborate with cross-functional teams, including product managers and engineers, to ensure that data-driven insights are integrated into the product roadmap.

You will conduct sophisticated statistical modeling to surface insights that can lead to increased member retention and engagement — your analytical work will directly impact the tools and processes that protect Chime's community. You will also be responsible for developing dashboards that track key performance indicators, enabling stakeholders to monitor the effectiveness of various initiatives.

Your work will involve advising on product roadmaps based on data-driven insights, ensuring that the organization remains focused on delivering a seamless and secure experience for its members — you will play a crucial role in fostering a culture of data-driven decision-making within the organization. You will also engage in experimentation to test new features and enhancements, using your findings to guide future product iterations.

What we offer

Chime offers a competitive salary range starting at $112,140 and going up to $155,800, depending on your experience and qualifications — in addition to your base salary, you will be eligible for a bonus and a competitive equity package. We provide a comprehensive benefits package that supports your health and well-being, ensuring that you have the resources you need to thrive in your role.

You will be part of a dynamic team that values collaboration and innovation, working together to make Chime the most trusted financial partner for our members — we encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to safeguard member assets and enhance the banking experience for all.