Lead Associate - Quick Commerce (Full-time)
Since opening our doors in 1995, Amazon has consistently redefined what's possible in retail and delivery. Today, we're pushing these boundaries even further with our Quick Commerce initiative - bringing essential items to customers in as little as 30 minutes. This revolutionary approach to convenience embodies our Leadership Principle of Customer Obsession, as we work to become Earth's most customer-centric company.
Quick Commerce is an innovative division within Amazon that transforms how customers receive their everyday essentials. Operating from strategically positioned micro-fulfillment centers in high-density metropolitan areas, we deliver everything from groceries and household items to tech accessories, meeting our customers' immediate needs with unprecedented speed and reliability.
Lead Associates are the cornerstone of our Quick Commerce operations, managing our fastest delivery model yet. In this role, you'll independently lead site operations and make real-time decisions to maintain our 30-minute delivery promise. You'll coordinate across multiple teams, manage inventory of fast-moving products, and ensure exceptional customer experience through precise execution.
Key job responsibilities
- Managing site operations independently with minimal supervision
- Making swift, independent decisions to meet customer promises
- Coordinate with delivery partners to maintain 30-minute delivery times
- Act as escalation point for problem-solving and - Support Regional Area Manager
- Ensuring proper handling and rotation of diverse products, including perishables
- Process deliveries and maintain accurate inventory counts
- Operate digital systems for inventory management and tracking
- Operate warehouse equipment (pallet jacks, dollies, carts)
- Maintaining safety and quality standards while delivering at speed
- Work in various environments including coolers/freezers with moderate noise levels
- Flexibility to work across multiple locations within 10-mile radius- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older- 2+ years of production, warehouse or other leadership, or 1+ years of Amazon experience
- Experience managing inventory in a retail or distribution setting
- Prior experience in training others
- Strong verbal communication and customer service skills
- Previous experience in providing peer-to-peer feedback
- Demonstrated success in problem solving and delivering results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,800/year in our lowest geographic market up to $57,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
