Sr. Cluster Manager- Amazon NOW Operations, Amazon Now

Who you are

You have a Bachelor's degree or equivalent experience, along with at least 2 years of experience at Amazon or 1+ years in performance metrics and process improvement. Your background includes expertise in data querying or modeling, particularly with SQL and Excel, which you use to maintain data integrity and operational dashboards. You are skilled in root cause analysis and troubleshooting, enabling you to identify and resolve operational defects effectively. Your experience in partner management within e-commerce or technology sectors equips you to manage third-party partners and drive standardization and improvement initiatives. You thrive in collaborative environments, working with multiple stakeholders to ensure timely data updates and metric accuracy.

Desirable

Experience with lean techniques and a strong understanding of operational performance metrics will set you apart. Familiarity with advanced Excel functions and data visualization tools will enhance your ability to present insights to leadership teams. A proactive approach to identifying trends and patterns in operational performance will contribute to your success in this role.

What you'll do

In this role, you will support cluster-level operational indexing and performance tracking across city networks. You will monitor key operational metrics, including count compliance, fulfillment times, inventory accuracy, and delivery performance. Your responsibilities will include maintaining data integrity for operational dashboards and reporting systems used by leadership teams. You will coordinate with store operations teams to ensure timely data updates and metric accuracy, playing a crucial role in supporting root cause analysis for operational defects and SLA breaches. Additionally, you will assist in identifying trends and patterns in operational performance to support continuous improvement initiatives, ensuring that operational standards are met and exceeded.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. You will have the opportunity to work in a dynamic environment where your contributions directly impact operational efficiency and customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of e-commerce and making a difference in the lives of our customers.

We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. You will be part of a team that values collaboration, innovation, and continuous improvement, working together to achieve operational excellence.