Empowering businesses with seamless cross-border payments
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Airwallex • MY - Kuala Lumpur
Airwallex is seeking a Senior Analyst for Onboarding Operations to enhance the onboarding experience for global businesses. This role requires strong analytical skills and expertise in operations management.
You have a strong background in operations and analytics, with a proven track record of improving processes and enhancing customer experiences. You thrive in fast-paced environments and are motivated by the mission of empowering businesses through innovative financial solutions. Your analytical mindset allows you to dig deep into data, uncover insights, and make informed decisions that drive operational excellence.
You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams and stakeholders. You are detail-oriented and have a knack for problem-solving, always looking for ways to streamline processes and improve efficiency. Your ability to adapt to changing circumstances and prioritize tasks ensures that you can manage multiple projects simultaneously while maintaining high standards.
Experience in the fintech industry or a similar fast-paced environment would be a plus. Familiarity with onboarding processes and customer success metrics will help you excel in this role. You are comfortable using data analytics tools to track performance and identify areas for improvement.
In this role, you will be responsible for overseeing the onboarding operations for Airwallex, ensuring that new clients have a seamless experience as they integrate into our platform. You will analyze onboarding processes, identify bottlenecks, and implement solutions to enhance efficiency and customer satisfaction. Collaborating with product and engineering teams, you will provide feedback on system improvements and contribute to the development of onboarding tools and resources.
You will also work closely with the customer success team to gather insights from clients and ensure that their needs are met throughout the onboarding journey. Your role will involve tracking key performance indicators related to onboarding success and reporting on these metrics to senior management. By leveraging your analytical skills, you will help shape the future of our onboarding processes and contribute to the overall success of Airwallex.
At Airwallex, you will be part of a dynamic team that is dedicated to transforming the global payments landscape. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions are valued, and you will have the chance to make a real impact on the business. Join us in our mission to empower businesses worldwide with innovative financial solutions.
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