Implementation & Onboarding Project Manager

Who you are

You have experience in project management, particularly in customer-facing roles, where you've successfully guided clients through onboarding processes. Your strong communication skills enable you to build relationships with various stakeholders, ensuring that everyone is aligned on project goals and timelines. You are adept at anticipating challenges and developing strategies to overcome them, ensuring a smooth onboarding experience for clients. You possess a deep understanding of product and industry knowledge, which allows you to effectively educate and train clients on the platform's capabilities. You are comfortable with a hybrid work model, balancing remote and onsite interactions with clients. You thrive in collaborative environments and enjoy working closely with sales, account management, and engineering teams to drive successful outcomes.

Desirable

Experience in the financial technology sector or with onboarding processes in a similar industry would be a plus. Familiarity with project management tools and methodologies can enhance your effectiveness in this role.

What you'll do

In this role, you will manage the final stages of the sales funnel, working closely with US merchants to drive deals through to activation. You will be responsible for accelerating the onboarding process, ensuring that clients are optimally scoped, educated, and set up to leverage the platform effectively. You will cultivate strong cross-functional relationships with teams across the organization, including Sales, Account Management, Customer Success, Engineering, and Product, to align on the seller journey and remove barriers to success. Your role will involve anticipating and resolving obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success. You will also be instrumental in documenting and tracking feature requests to inform future product roadmaps. Travel may be required as part of the job, approximately 10% of the time.

What we offer

Block offers a dynamic work environment where you can make a significant impact on the onboarding experience for merchants. You will have the opportunity to work with a talented team and contribute to the development of innovative solutions in the financial technology space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Competitive compensation and benefits are part of our commitment to supporting our employees' well-being and professional growth.