Scaled Account Manager - French speaker

Who you are

You have a strong background in customer success and account management, ideally with experience in the travel and expense sector. You thrive in structured environments and are proactive in addressing customer needs. Your communication skills are top-notch, allowing you to engage effectively with diverse audiences, including C-level executives. You are detail-oriented and can prioritize tasks in a fast-paced setting, ensuring that customer satisfaction remains high. You bring a data-driven approach to your work, continuously seeking ways to enhance efficiency and drive results for your clients. Your passion for helping customers achieve their goals is evident in your work ethic and mindset.

What you'll do

In this role, you will support your customers by ensuring an excellent experience through timely and accurate communications. You will own the renewal cycle for your portfolio, from preparation and customer alignment to execution, ensuring predictable and successful renewals. Developing a deep understanding of Navan's travel and expense product offerings will be crucial, as you will enable program administrators to utilize the product effectively. You will monitor and respond to inquiries from Travel and Expense Administrators regarding product integrations, platform settings, and troubleshooting issues. Your role will involve driving customer satisfaction and adoption, ensuring that clients are fully engaged with the solutions provided.

What we offer

Navan provides world-class training and enablement opportunities to help you grow in your career. You will be part of a supportive team that values collaboration and customer success. The company culture encourages innovation and a proactive approach to problem-solving, allowing you to make a significant impact on customer experiences. As you develop your skills and expertise, you will have the chance to advance within the organization, contributing to the overall success of Navan and its clients.