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Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Hyderabad, Telangana, IND
Amazon is hiring a Quality Specialist to support the Last Mile Analytics & Quality Team in Hyderabad. You'll be responsible for address resolution, geocode correction, and operational activities related to transportation processes. This role requires quick learning and effective task management.
You are a detail-oriented individual with a knack for problem-solving and a strong ability to manage multiple tasks simultaneously. You thrive in a fast-paced environment and are eager to learn quickly, adapting to new challenges as they arise. Your communication skills allow you to effectively collaborate with various stakeholders, ensuring that operational activities run smoothly. You understand the importance of following Standard Operating Procedures (SOPs) and are committed to maintaining high-quality standards in your work. You are also comfortable with technology and can navigate internal tools and systems with ease.
In this role, you will serve as the first line of support for address resolution and geocode correction, ensuring that transportation processes are optimized for efficiency. You will conduct manual audits and resolve outliers or exceptions by following established SOPs. Investigating images and videos will be part of your responsibilities, as you provide recommended actions based on your findings. You will also listen to customer calls and transcribe relevant information to help resolve issues effectively. Identifying patterns from audits will be crucial, as you will contribute to process and program improvements. Timely responses to stakeholders will be essential, and you will systematically escalate problems to the relevant teams as needed. Maintaining records of your daily work will help track progress against business metrics and goals, including productivity and quality benchmarks.
At Amazon, you will be part of a dynamic team that values your contributions and encourages your professional growth. You will have the opportunity to work on high-impact production issues, gaining a broad perspective on the business and its operations. The company fosters a culture of collaboration and support, ensuring that you have the resources you need to succeed. While specific salary details are not mentioned, Amazon is known for offering competitive compensation packages and benefits to its employees.
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