Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. You excel at building relationships and understanding customer needs, ensuring they receive maximum value from the solutions provided. Your communication skills are top-notch, allowing you to effectively convey complex information to diverse audiences. You are proactive and enjoy problem-solving, always looking for ways to enhance customer experiences and drive satisfaction. You thrive in a collaborative environment, working closely with sales, support, and product teams to deliver exceptional service. You are adaptable and comfortable navigating the challenges of a hyper-growth company, ready to take on new responsibilities as they arise.

What you'll do

As an Enterprise Customer Success Manager at Samsara, you will take ownership of the customer journey post-implementation, ensuring that our top clients are fully supported and engaged with our platform. You will work closely with customers to understand their unique operations and challenges, providing tailored advice on how to leverage Samsara's solutions effectively. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for further engagement. You will collaborate with cross-functional teams, including sales and product, to advocate for customer needs and drive product enhancements. You will also analyze customer data to provide insights and recommendations that help clients achieve their operational goals. Your success will be measured by customer retention rates and overall satisfaction, making your role critical to the company's growth and reputation.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with cutting-edge technology in the IoT space, contributing to the digital transformation of industries that are vital to the global economy. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Our culture emphasizes collaboration, innovation, and a commitment to customer success, making it an exciting place to advance your career. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.