Transforming conversations into actionable insights effortlessly
PLAUD AI is a California-based company specializing in AI-native hardware and software solutions that enhance meeting productivity. Their flagship products, PLAUD NOTE and PLAUD NotePin, record, transcribe, and summarize conversations, enabling users to focus on high-value tasks. With a team of 11-5...
Employees enjoy a flexible remote work policy, competitive salaries, and opportunities for stock options. The company also offers generous PTO and a s...
PLAUD AI fosters a culture centered around innovation and efficiency, prioritizing the use of AI to streamline workflows. The team values creativity a...
Plaud • Singapore
What You Will Do
- Handle escalated complex service issues on Amazon, DTC, and TikTok platforms
- Collaborate with logistics, finance, and supply chain teams to close the loop on complaints
- Participate in regular QA reviews and contribute to service improvements
- Support and guide the BPO Tier 1 agents in daily case handling
- Assist in knowledge base management and SOP documentation
What we are looking for
Minimum Qualifications
1-5 years in customer service, preferably with cross-border or platform experience
Strong command of Zendesk or equivalent CRM tools
Excellent English communication skills and cross-functional collaboration abilities
Preferred Qualifications
Management or mentoring experience is a plus
Familiar with all operations of Zendesk, configuration experience is a plus.
Have experience working in a fast paced tech startup environment
Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
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