Case Manager III, Business Operations

Who you are

You have a strong background in project management, ideally with experience in operations or business environments. You thrive in fast-paced settings and are adept at multitasking, problem-solving, and communicating effectively with various stakeholders. Your ability to lead problem-solving processes and improve supplier relationships is key to your success in this role. You understand the importance of delivering quality results and meeting customer expectations, and you are comfortable using technology to enhance your work processes.

Desirable

Experience in the manufacturing or supply chain industry is a plus, as is familiarity with ERP systems and integrated software programs. You are proactive in identifying issues and implementing solutions, and you enjoy collaborating with technical experts to drive improvements.

What you'll do

As a Case Manager III, you will perform project management functions that are critical to ensuring customer satisfaction and operational efficiency. You will utilize our internal ERP system and third-party software to manage orders and track project progress. Your role will involve reviewing orders on an exception basis to ensure they meet delivery and quality standards. You will lead the problem-solving process for any troubled orders, working closely with internal teams to enhance supplier relationships and ensure quality outcomes. You will also contribute to the continuous improvement of processes and systems within the organization, helping to streamline operations and enhance customer experiences.

What we offer

Xometry provides a dynamic work environment where you can make meaningful contributions to our growth and success. You will have the opportunity to work with a diverse team of professionals and gain exposure to various aspects of the manufacturing industry. We value innovation and encourage you to bring your ideas to the table. Our company culture promotes collaboration and continuous learning, ensuring that you have the resources and support needed to excel in your role. We are committed to your professional development and offer opportunities for growth within the organization.