Edge Site Operations, Regional Program Manager

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as an Edge Site Operations, Regional Program Manager.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As an Edge Site Operations Regional Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide low latency and reliable connectivity for Microsoft Cloud Services to our customers. The Edge Site Operations Regional Program Manager will help drive the delivery of world-class support services across the region.  You will interact and maintain relationships with various authorities and partners across all sectors of the Datacenter industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility

With personnel safety, environmental sustainability, and optimization at the forefront of our Datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

As a successful Edge Site Operations Regional Program Manager, your success will be measured by:

• Contributing to and promoting the edge global and regional strategy
• Driving the delivery of global and regional initiatives within the edge program
• Fostering strong relationships with Azure and our partners, representing ESO and ensuring proper operationalization of new services
• Collaborating with partner teams, who support contracting, deployment signaling, engineering, security, design & build, and compliance, to ensure seamless site operation across the regional ESO team
• Collaborate with regional Edge management and teams to contribute to improvement programs
• Accountable for ensuring development, creation, and alignment of process that’s edge specific and driving global aliment

Qualifications

Required Qualifications:

• Experience with IT-related projects and/or program management
• Experience with operations in a physical IT and/or Critical Environment infrastructures (e.g. Production Datacenter, pre-production lab, etc.)
• Willingness and flexibility to work non-core business hours, or other scenarios required by rhythm of the business
• Capability and maintained provisions (Passport, status, etc.) for international travel
• Fluency in the English language (written and verbal)

 

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

 Preferred Qualifications: 

• College degree, certification(s) or equivalent work experience
• At least two years’ experience working across teams of multiple disciplines and collaborating with diverse, technical workforces
• A solid understanding of financial management, budgeting, and forecasting
• Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.) 
• Project or program management experience and certification(s) (e.g. Six Sigma, Kaizen, PMI, etc.)
• Knowledge of physical IT infrastructures (e.g. Servers, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.) 
• Knowledge of critical environmental concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.) 

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.