Account Manager (Voice AI)

Who you are

You have a proven track record in account management, ideally with experience in technology or AI solutions. You understand the nuances of customer relationships and are skilled at identifying opportunities for expansion within existing accounts. Your analytical mindset allows you to assess customer needs and develop tailored growth plans that drive results. You are a strong communicator, capable of presenting complex ideas in a straightforward manner, and you thrive in collaborative environments where you can work closely with business owners and internal teams. You are passionate about helping small businesses leverage technology to enhance their operations and customer interactions.

What you'll do

As an Account Manager (Voice AI) at Lavendo, you will be responsible for systematically researching customer accounts to uncover expansion opportunities. You will analyze customer usage patterns and identify ways they can maximize the value of the solutions they have already purchased. Your role will involve presenting straightforward growth plans to business owners, guiding them from analysis through to implementation. You will work closely with the Expansion Team Lead to ensure that your strategies align with the company's mission of making enterprise-grade AI accessible to small businesses. You will also track the success of your initiatives and adjust strategies as needed to ensure customer satisfaction and retention.

What we offer

Lavendo offers a dynamic work environment where your contributions will have a direct impact on the success of small businesses. You will be part of a team that is dedicated to transforming customer interactions through innovative AI solutions. We provide opportunities for professional growth and development, as well as a supportive culture that values collaboration and creativity. Join us in our mission to empower small business owners and help them thrive in a competitive landscape.