Simplifying K-12 access to digital learning tools
Clever is a San Francisco-based company that streamlines K-12 education by providing a secure portal for over 20 million students and educators, enabling single sign-on access to more than 100 applications. Founded in 2012, Clever partners with school districts across the U.S. to enhance digital lea...
Clever offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
Clever fosters a mission-driven culture focused on improving education through technology, emphasizing collaboration and innovation among its team mem...
Clever • San Francisco, CA, OR Anywhere in the Continental U.S.
Clever is seeking a Head of Customer Support to lead a high-performing team dedicated to providing exceptional technical support to school districts and application partners. This role requires strong leadership skills and experience in managing technical teams.
You have a proven track record of leadership in customer support, ideally with experience in technical and product-focused environments. You are an inspirational people leader who excels in communication and embodies a customer-centric approach. Your entrepreneurial spirit drives you to take intelligent risks that enhance the customer experience. You understand the importance of building and retaining a diverse team, and you are passionate about developing talent within your organization. You thrive in mission-driven environments and are excited about the opportunity to make a significant impact in the education sector.
Experience in the education technology sector or a similar field is a plus. Familiarity with customer support tools and platforms will help you hit the ground running. You are adept at cross-functional collaboration and can effectively partner with various teams to drive customer success. A background in data analysis or metrics-driven decision-making will further enhance your ability to lead the support team effectively.
As the Head of Customer Support, you will be responsible for developing a long-term vision for the support team at Clever. You will lead the hiring, training, and retention efforts to build a diverse and high-performing team. Your role will involve setting strategic goals and ensuring that the team delivers exceptional technical support to our school districts and application partners. You will collaborate closely with other departments to align customer support initiatives with company objectives. You will also analyze customer feedback and support metrics to identify areas for improvement and implement changes that enhance the overall customer experience.
You will foster a culture of continuous improvement within the support team, encouraging team members to share ideas and best practices. Your leadership will be crucial in driving change and innovation in customer support processes. You will represent the voice of the customer within the organization, advocating for their needs and ensuring that their feedback informs product development and service enhancements. You will also be responsible for developing training programs that equip your team with the skills and knowledge they need to succeed.
Clever offers a collaborative and inclusive work environment where you can make a meaningful impact. You will have the opportunity to work with a talented team dedicated to improving the educational experience for students and educators. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to connect every student to a world of learning and help shape the future of education technology.
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