Customer Success Associate

Who you are

You are a driven individual with a strong customer focus, eager to learn about innovative blockchain technology and financial services. You thrive in a call center environment, where you will be the voice of Figure, assisting customers with their inquiries and guiding them through the application process. Your curiosity about technology and finance will help you connect with customers and provide them with the best possible experience.

You possess excellent communication skills, both verbal and written, allowing you to effectively engage with customers through phone calls, chats, and emails. You are patient and empathetic, understanding that each customer interaction is an opportunity to build trust and provide valuable support. Your ability to listen actively and respond thoughtfully will be key to your success in this role.

You are adaptable and comfortable working in a fast-paced environment, where you can manage multiple inquiries while maintaining a high level of service. You are detail-oriented, ensuring that you accurately capture customer information and follow up as needed. Your commitment to continuous improvement will drive you to seek feedback and enhance your skills over time.

Desirable

Experience in customer service or a related field is a plus, as it will help you navigate customer interactions more effectively. Familiarity with financial services or technology, particularly blockchain, will give you an edge in understanding the products and services Figure offers. A willingness to learn and grow within the company is essential, as you will have opportunities to expand your knowledge and advance your career.

What you'll do

As a Customer Success Associate at Figure, your primary responsibility will be to handle inbound customer inquiries through various channels, including phone calls, chats, and emails. You will assist customers in understanding Figure's products and services, guiding them through the application process and addressing any questions or concerns they may have. Your role will involve providing exceptional customer service, ensuring that each interaction leaves a positive impression.

You will work closely with other team members to share insights and improve customer experiences. By collaborating with your colleagues, you will help identify common customer issues and contribute to solutions that enhance the overall service quality. Your feedback will be valuable in shaping the customer support processes and ensuring that Figure continues to meet the needs of its clients.

In addition to direct customer interactions, you will participate in training sessions and workshops to deepen your understanding of Figure's offerings and the blockchain technology that powers them. This knowledge will enable you to provide informed support and contribute to the company's mission of transforming capital markets.

What we offer

Figure offers a dynamic work environment where you can grow your skills and advance your career in customer success. You will be part of a team that values innovation and collaboration, working together to provide exceptional service to customers. The company is committed to fostering a culture of learning and development, providing resources and opportunities for you to enhance your expertise in blockchain and financial services.

As a Customer Success Associate, you will have the chance to make a meaningful impact on customers' experiences, helping them navigate the complexities of financial technology. Figure's recognition as one of Forbes' Most Innovative Fintech Startups highlights the exciting work being done in the company, and you will play a role in that success.

Join us at Figure, where you can be part of a team that is reshaping consumer finance and capital markets through innovative technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and a growth mindset.