The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • San Francisco, California
Intercom is seeking an Account Executive for their Existing Business team to drive growth and enhance customer relationships. You'll play a key role in building a world-class sales organization. This position requires experience in sales and customer relationship management.
You have a proven track record in sales, ideally with experience in managing existing business accounts. You understand the importance of customer relationships and are passionate about helping businesses improve their customer service experiences. You thrive in a collaborative environment and are eager to contribute to a rapidly expanding team. You possess strong communication skills and are comfortable engaging with clients to understand their needs and provide tailored solutions. You are motivated by growth opportunities and are committed to your professional development.
Experience in the tech industry or with AI-driven solutions is a plus. Familiarity with customer service platforms and a background in account management will set you apart. You are adaptable and open to learning new tools and methodologies that enhance sales processes.
As an Account Executive at Intercom, you will be responsible for managing relationships with existing clients and driving growth within those accounts. You will work closely with the Relationship Management team to identify opportunities for upselling and cross-selling Intercom's AI Customer Service solutions. Your role will involve engaging with clients to understand their evolving needs and ensuring they receive maximum value from our products. You will collaborate with various teams, including marketing and product development, to align client feedback with our service offerings. You will also participate in regular training and development sessions to enhance your sales skills and product knowledge.
Intercom provides a dynamic work environment where you can grow your career while contributing to a mission-driven company. We offer competitive compensation and benefits, along with opportunities for professional development and advancement within the organization. You will be part of a supportive team that values creativity and innovation, and you will have the chance to make a significant impact on our clients' success and satisfaction.
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