Sr Product Manager Technical - External Services, Amazon Connect

Who you are

You have 5+ years of experience in product management, particularly in technical environments, where you've successfully led cross-functional teams to deliver impactful solutions. Your background includes a strong understanding of AI technologies and their application in business contexts, enabling you to drive product vision and strategy effectively.

You possess excellent communication skills, allowing you to articulate complex technical concepts to both technical and non-technical stakeholders. Your analytical mindset helps you leverage data to inform product decisions and prioritize features that align with customer needs and business goals.

You are adept at managing the product lifecycle from ideation to launch, ensuring that products meet market demands and deliver exceptional user experiences. Your experience with cloud technologies, particularly AWS, gives you a unique perspective on how to integrate advanced solutions into existing frameworks.

You thrive in collaborative environments, working closely with engineering, design, and marketing teams to ensure alignment and successful execution of product initiatives. Your ability to navigate ambiguity and adapt to changing priorities makes you a valuable asset in fast-paced settings.

Desirable

Experience with customer engagement platforms or contact center solutions is a plus, as is familiarity with automation and AI-driven technologies. A background in user research and A/B testing will enhance your ability to make data-driven decisions that improve product performance.

What you'll do

In this role, you will lead the product strategy for Amazon Connect, focusing on enhancing customer engagement through innovative AI solutions. You will collaborate with engineering teams to define product requirements and ensure that the development aligns with the overall vision.

You will conduct market research to identify customer needs and trends, using insights to inform product development and prioritize features that deliver value. Your role will involve creating and maintaining the product roadmap, ensuring that all stakeholders are aligned on priorities and timelines.

You will work closely with marketing teams to develop go-to-market strategies that effectively communicate the value of Amazon Connect to potential customers. Your ability to analyze user feedback and performance metrics will guide iterative improvements and feature enhancements.

You will facilitate cross-functional meetings to ensure that all teams are informed and engaged in the product development process. Your leadership will foster a culture of collaboration and innovation, encouraging team members to contribute ideas and solutions.

What we offer

Amazon offers a competitive compensation package, including equity and comprehensive benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact the customer experience. Join us in transforming how organizations engage with their customers through cutting-edge technology solutions.