Billing Coordinator

Who you are

You are a customer-focused individual who thrives in a fast-paced environment. With a keen attention to detail, you enjoy helping customers and are eager to learn about billing and payments processes. You understand the importance of delivering a positive and professional customer experience, and you are ready to serve as a key point of contact for customers. You are adaptable and open to working closely with internal partners to resolve billing and account-related questions. You believe in the power of collaboration and are excited to contribute to a people-first culture that fosters kindness and innovation.

What you'll do

As a Billing Coordinator at CarGurus, you will play a crucial role in the Finance Operations team. Your primary responsibility will be to assist customers with their billing inquiries, ensuring that their questions are answered promptly and accurately. You will work closely with various internal teams to resolve any issues that arise, maintaining a focus on customer satisfaction throughout the process. You will also have the opportunity to learn about the billing and payments processes, gaining valuable experience in the finance sector. Your role will involve managing customer accounts and ensuring that all billing information is accurate and up-to-date. You will be expected to communicate effectively with customers and internal stakeholders, providing clear and concise information regarding billing matters. Additionally, you will contribute to the continuous improvement of billing processes, identifying areas for enhancement and suggesting solutions to streamline operations.

What we offer

At CarGurus, we offer a supportive and inclusive work environment where you can grow your career. You will be part of a team that values diverse perspectives and encourages innovation. We provide our employees with the tools and resources they need to succeed, fostering a culture of collaboration and kindness. As a Billing Coordinator, you will have the opportunity to develop your skills in finance operations while contributing to the success of the largest and fastest-growing automotive marketplace. We believe in empowering our employees and providing them with opportunities for professional growth and development. Join us at CarGurus and be part of a mission-driven company that is transforming the automotive journey for millions of consumers.