Sr Customer Solutions Manager, Customer Solutions, Canada

Who you are

You have a proven track record in customer solutions management, particularly within cloud environments — your experience includes guiding customers through complex cloud and AI transformations, ensuring they achieve their strategic goals. You excel at fostering collaboration among diverse teams, leveraging your strong communication skills to align AWS teams with customer objectives. Your ability to manage multiple stakeholders and drive initiatives forward is key to your success in this role.

You possess deep knowledge of AWS services and cloud technologies — your expertise allows you to design and execute strategic migrations that meet customer needs. You are adept at understanding operational, educational, and governance aspects of cloud journeys, ensuring that customers are well-equipped for their transitions. Your analytical mindset helps you track progress and report on key milestones effectively.

Your leadership style is collaborative and supportive — you thrive in environments where you can mentor others and facilitate teamwork. You understand the importance of building relationships with both customers and internal teams, and you take pride in being a critical partner in their success. You are comfortable navigating complex organizational structures and driving initiatives that require cross-functional collaboration.

Desirable

Experience with AI technologies is a plus — you are familiar with the latest advancements and can help customers adopt innovative solutions that enhance their operations. A background in project management or strategic planning will further strengthen your ability to execute on customer objectives.

What you'll do

As a Senior Customer Solutions Manager at Amazon Web Services, you will be responsible for leading customer engagements focused on cloud and AI transformations. You will work closely with customers to understand their unique challenges and design tailored solutions that drive their success. Your role will involve coordinating efforts across various AWS teams, ensuring that all stakeholders are aligned and working towards common goals.

You will guide customers through the stages of AWS adoption, providing them with the necessary resources and support to navigate their cloud journey. This includes developing education plans, facilitating Executive Briefing Sessions, and managing go-live events. Your ability to translate strategic initiatives into actionable plans will be crucial in helping customers achieve their desired outcomes.

In this role, you will also be responsible for tracking progress and reporting on key metrics — your analytical skills will enable you to identify areas for improvement and drive continuous enhancements in customer engagement. You will play a pivotal role in fostering innovation and ensuring that customers are leveraging the full potential of AWS services.

What we offer

Amazon provides a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP). You will also enjoy paid time off and access to resources aimed at improving your health and well-being. The salary for this position ranges from CAD 126,000.00 to CAD 210,400.00 annually, reflecting the importance of this role within the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.