Senior Software Development Engineer - Professional Services

Who you are

You have a strong background in software development with a focus on customer integration projects — your experience includes gathering requirements, analyzing feasibility, and implementing solutions that meet client needs. You thrive in a remote work environment and are comfortable communicating with customers directly, whether through phone calls or web conferences. Your ability to explain technical concepts to non-technical audiences sets you apart, ensuring that all stakeholders are aligned and informed throughout the project lifecycle.

You possess a broad knowledge of current development technologies and are eager to learn new systems and APIs as required — your adaptability allows you to tackle a variety of projects, from HTML5 web applications to complex CRM CTI integrations. You are detail-oriented and take pride in delivering high-quality solutions that enhance customer experiences. Your collaborative spirit and team-first mindset contribute to a positive work culture, where you celebrate diversity and inclusivity.

Desirable

Experience with cloud contact center software or similar technologies would be a plus — familiarity with APIs and web service integrations will help you excel in this role. A background in customer-facing positions can enhance your ability to understand client needs and deliver tailored solutions.

What you'll do

As a Senior Software Development Engineer at Five9, you will lead short-term development projects that require a deep understanding of customer integration requirements. You will analyze feasibility using available APIs and design, develop, and implement solutions that meet diverse client needs. Your role will involve working on various projects, including HTML5 web applications and Node.js services, ensuring that each solution is robust and scalable.

You will interact directly with customers to gather requirements and provide updates on project progress — your strong communication skills will be essential in explaining technical solutions to non-technical audiences. You will also collaborate with cross-functional teams to ensure that all aspects of the project align with customer expectations and company standards.

In addition to project work, you will stay current with industry trends and emerging technologies, continuously seeking opportunities to enhance your skills and knowledge. Your contributions will directly impact customer satisfaction and the overall success of the Professional Services team at Five9.

What we offer

Five9 offers a supportive and inclusive work environment where you can thrive as a Senior Software Development Engineer. You will have the opportunity to work on meaningful projects that bring joy to customer experiences. The company values diversity and encourages you to be your authentic self while contributing to a team that celebrates different perspectives.

As part of the Five9 team, you will enjoy the flexibility of a fully remote position, allowing you to work from anywhere in the Continental U.S. The company is committed to your professional growth and development, providing resources and support to help you succeed in your role. Join us in transforming the customer experience landscape with innovative cloud solutions.