Retail Lead Associate (Reduced-Time), Customer Experience Operations

Who you are

You are a dedicated Retail Lead Associate with a commitment to customer satisfaction and a strong attention to detail. You thrive in a fast-paced environment and possess the ability to prioritize tasks effectively. Your willingness to learn new things and adapt to changing situations makes you an asset to the team. You understand the importance of customer engagement strategies and model desired behaviors for your peers. You are open to working flexible hours, including nights, weekends, and holidays, and are capable of lifting up to 49 pounds as needed.

What you'll do

In this role, you will be the face of Amazon, contributing to a culture centered around customer obsession and continuous improvement. You will interact with customers, utilizing effective engagement strategies to enhance their experience. As a floor leader, you will assist with customer service operations and provide peer-to-peer feedback on processes and standards. You will work closely with your manager to maintain safety and quality standards at the site, while also identifying barriers and trends that affect both customer and associate experiences. Your contributions will help in developing best practices that improve overall operations and customer satisfaction.

What we offer

Amazon offers a competitive pay starting at $18.35 per hour, along with a range of benefits. You will have the opportunity to work in a collaborative environment that values trust, respect, and integrity. As part of the team, you will be encouraged to participate in continuous learning and development, ensuring that you grow alongside the company. This position provides a unique chance to make a significant impact on customer experience and operations within a leading global organization.