Tech Lead, Supportability, Networking

Who you are

You have a Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience, and bring at least 13 years of experience in troubleshooting and advocating for customer needs. Your background includes triaging technical issues across hardware, software, applications, and operational processes. You are proficient in at least one common scripting or coding language, such as Python or shell scripting, and have experience with infrastructure systems, understanding their scope and impact.

Your systems experience includes working with Linux, Unix, or similar operating systems, and you have a solid foundation in software development, particularly in languages like Java, C++, Python, or Go. You understand private and public cloud design considerations, including virtualization, global infrastructure, distributed systems, and scalable storage solutions. You possess the ability to execute technical projects at a global scale, collaborating across multiple teams and time zones.

You are an innovator who leverages technology to advance business goals, and you excel in organization, prioritization, problem-solving, and debugging. Your communication skills are top-notch, allowing you to present complex technical information effectively to diverse audiences.

Desirable

Experience in production software system design is a plus, as is a deep understanding of software-defined networking and storage services. You thrive in environments where you can identify and drive major product supportability efforts, acting as the primary support interface into developer leadership.

What you'll do

In this role, you will own technical relationships with leaders in product development and site reliability development, working to improve the customer experience. You will collaborate with global teams to identify and drive major product supportability efforts, ensuring that technical leads are always a step ahead of customer demands. Your responsibilities will include troubleshooting complex technical issues and advocating for customer needs, ensuring that solutions are both effective and efficient.

You will be involved in executing technical projects that require collaboration across multiple teams and time zones, leveraging your expertise to innovate and advance business goals. Your role will also involve mentoring and guiding team members, fostering a culture of continuous improvement and excellence in technical support.

What we offer

At Google, you will be part of a team dedicated to helping customers transform and build what's next for their business with technology built in the cloud. Our products are developed for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. You will have the opportunity to work on impactful projects that enhance customer experiences and drive business success.

We encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of technology and customer support at Google.