Senior Operational Excellence Manager

Who you are

You have a strategic mindset and a hands-on approach, with a proven track record in operational excellence. With at least 5 years of experience in a similar role, you excel at analyzing operational and customer service data to identify inefficiencies and performance gaps. You are skilled in data analysis and can generate actionable insights that drive improvements across workflows. Your ability to collaborate cross-functionally with teams such as Customer & Partner Support and Partner Network Management is key to your success. You possess strong problem-solving skills and can develop clear, evidence-based recommendations for executive leadership. You are comfortable presenting your findings and aligning improvement initiatives with company goals and customer expectations.

Desirable

Experience in a fast-paced environment and familiarity with process improvement methodologies such as Lean or Six Sigma would be advantageous. You are also adept at using data visualization tools to communicate insights effectively.

What you'll do

In this role, you will conduct in-depth analysis of operational metrics and KPIs to uncover trends and root causes of issues. You will identify high-impact areas for improvement and develop strategic recommendations that enhance operational efficiency and customer satisfaction. You will lead or co-lead the implementation of these improvements, ensuring that they align with the company's objectives. Your role will involve collaborating with various stakeholders to drive scalable process improvements and create standards that enhance financial performance. You will also be responsible for monitoring the effectiveness of implemented changes and making adjustments as necessary to ensure continuous improvement.

What we offer

Xometry offers a dynamic work environment where you can make a significant impact on the company's operational success. You will have the opportunity to work with a talented team and contribute to the growth of a leading digital marketplace in the manufacturing industry. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in powering the industries of today and tomorrow by connecting innovative ideas with manufacturing capabilities.