The digital bank that makes money work for you
Monzo is a digital-only bank headquartered in the City of London, UK, serving over 6 million active users with a full suite of banking services, including current accounts, savings accounts, and a buy-now-pay-later option. The company has raised $1.9 billion in funding and continues to expand its of...
Monzo offers flexible working hours, a £1,000 annual learning budget, and 24 days of holiday plus bank holidays. Employees benefit from paid sick leav...
Monzo fosters a culture of innovation and agility, leveraging new technologies to provide a seamless banking experience. As a challenger bank, it prio...
Monzo • Cardiff, London or Remote (UK)
Monzo is seeking a Service Manager for their Workforce Management team to optimize operations and drive efficiency. You'll lead a team of analysts and contribute to Workforce Management strategies. This role requires strong leadership and analytical skills.
You have significant experience in workforce management and customer operations, ideally in a fast-paced environment. You understand the importance of meeting service level agreements (SLAs) and have a track record of optimizing operational processes. Your leadership skills enable you to guide a diverse team of analysts, fostering a collaborative and high-performing culture. You are data-driven and can make informed decisions that align with the company's goals. You are passionate about improving customer experiences and have a keen eye for identifying areas of improvement within workforce management strategies.
Experience in the banking or financial services sector is a plus, as is familiarity with workforce management tools and analytics platforms. You are comfortable working with data and can translate insights into actionable strategies. A background in customer service or operations management will help you excel in this role.
As the Service Manager for Workforce Management at Monzo, you will play a pivotal role in shaping the strategies that drive our customer operations. You will be responsible for leading a team of analysts, ensuring that we consistently meet our service level agreements (SLAs) while optimizing our operational efficiency. Your role will involve analyzing performance metrics and making data-driven decisions to enhance our workforce management processes. You will collaborate closely with other departments to align our workforce strategies with overall business objectives. Additionally, you will mentor and develop your team, helping them to grow their skills and advance their careers within the organization.
Monzo offers a competitive salary range of £50,200 - £63,450, along with a comprehensive benefits package. You will have the opportunity to work in a dynamic environment that values innovation and customer-centric solutions. We encourage a culture of continuous learning and development, providing resources and support for your professional growth. Join us in our mission to make money work for everyone, and be part of a team that is dedicated to transforming the banking experience for our customers.
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