Real Time Analyst

Who you are

You have a strong analytical mindset and excellent communication skills, which are essential for a Real Time Analyst role. You thrive in collaborative environments and are adept at managing multiple tasks while ensuring service levels are met. You are a self-starter who is eager to learn and grow within the organization. Your experience in workforce planning and intraday operations will be invaluable as you monitor queues and escalate issues as needed. You understand the importance of balancing occupancy across various lines of business and are committed to maintaining high standards of service.

What you'll do

As a Real Time Analyst at DoorDash, you will become a subject matter expert in workforce planning and intraday operations. Your responsibilities will include real-time queue monitoring, skilling, and reporting. You will work closely with cross-functional partners to manage and mitigate outage impacts, ensuring that service levels are consistently met throughout the day. You will also provide insights and recommendations for process improvements based on trends and ad hoc reporting tasks assigned by the Workforce Manager or Vendor Operations. Your role will require you to escalate known issues and troubleshoot tools in a global customer support operation, making your analytical skills crucial to the team's success.

What we offer

At DoorDash, we foster a culture of meaningful connection and professional growth. You will have the opportunity to work in a highly collaborative environment, where your contributions will directly impact the organization. The position requires an in-office presence at the DoorDash corporate office in Tempe, AZ, and you must live within a commutable distance. We value our employees and are committed to providing a supportive workplace that encourages growth and development.