The CRM platform that simplifies customer engagement
SugarCRM is a leading customer relationship management platform headquartered in the Financial District of San Francisco, CA. With over 500 employees, SugarCRM has raised $139.2 million in funding and serves thousands of businesses globally, providing AI-driven insights and customizable solutions fo...
SugarCRM offers an excellent healthcare package for employees and their families, unlimited paid time off, a 401(k) match, paid parental leave, and a ...
SugarCRM fosters a culture of innovation with a focus on automation and AI-driven solutions, allowing teams to streamline their CRM processes. The com...
SugarCRM • Perth
SugarCRM is seeking a Customer Success Manager to serve as the primary point of contact for customers, ensuring their success from onboarding to renewals. This role requires strong relationship management skills and a consultative approach to drive customer retention and growth.
You have a proven track record in customer success or account management, ideally within the software or technology sector. You understand the importance of building strong relationships with clients and have experience in managing customer journeys from onboarding through to renewals and upselling opportunities. Your consultative approach allows you to identify customer needs and help them achieve maximum value from the platform. You are adept at problem-solving and can navigate complex customer scenarios with ease. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to ensure customer satisfaction. You are passionate about helping customers succeed and are committed to delivering exceptional service.
Experience with CRM software is a plus, as is familiarity with sales processes and customer retention strategies. You may have a background in sales or marketing, which enhances your ability to understand customer needs and drive growth. Strong analytical skills to assess customer data and derive actionable insights would be beneficial. A proactive mindset and the ability to work independently are also key traits that will help you excel in this role.
As a Customer Success Manager at SugarCRM, you will be the primary point of contact for your assigned customers, guiding them through their journey with our CRM platform. You will take ownership of the customer experience, ensuring they receive the support they need from onboarding to renewal. Your role will involve conducting regular check-ins with customers to assess their satisfaction and identify opportunities for upselling and cross-selling. You will collaborate with sales and support teams to address any issues that arise and ensure a seamless experience for customers. You will also analyze customer usage data to provide insights and recommendations that help clients maximize the value of our solutions. Your goal is to drive customer retention and growth by fostering strong relationships and delivering exceptional service.
At SugarCRM, we value work/life balance and offer a flexible work environment. You will be part of a diverse team that is passionate about helping customers succeed. We provide opportunities for personal and professional growth, and we are proud to be recognized as a Great Place to Work. You will have access to resources and support to help you excel in your role and contribute to the success of our customers. Join us in our mission to empower sales teams and help businesses grow better and faster.
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