Customer Experience Program Manager

Who you are

You have a strong background in program management, ideally with experience in supply chain or customer experience initiatives. You understand the importance of delivering exceptional service and have a track record of driving projects to successful completion. Your collaborative nature allows you to work effectively with cross-functional teams, ensuring alignment and shared goals.

You are data-driven and possess the ability to analyze metrics to inform decision-making. Your experience in managing complex projects equips you with the skills to navigate challenges and deliver results. You are passionate about leveraging technology, including AI, to enhance operational efficiency and customer satisfaction.

Desirable

Experience in cloud computing or technology sectors is a plus. Familiarity with supply chain management principles will help you excel in this role. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining focus on key objectives.

What you'll do

In this role, you will lead customer experience initiatives within the Cloud Supply Chain organization at Microsoft. You will collaborate with various teams to design and implement processes that enhance customer satisfaction and operational efficiency. Your responsibilities will include managing project timelines, coordinating resources, and ensuring that deliverables meet quality standards.

You will analyze customer feedback and operational data to identify areas for improvement. By leveraging your insights, you will drive strategic initiatives that align with Microsoft's mission to empower every person and organization on the planet. You will also play a key role in fostering a culture of innovation and continuous improvement within the team.

Your ability to communicate effectively with stakeholders at all levels will be crucial as you advocate for customer needs and drive change. You will facilitate workshops and meetings to gather input and ensure that all voices are heard in the decision-making process.

What we offer

Microsoft offers a dynamic work environment where you can grow your career while making a meaningful impact. You will have access to resources and support to help you succeed in your role. The company values diversity and inclusion, encouraging you to bring your unique perspective to the team.

You will be part of a collaborative culture that emphasizes teamwork and innovation. Microsoft is committed to empowering its employees, providing opportunities for professional development and career advancement. Join us in shaping the future of cloud technology and customer experience.