Investing made easy and commission-free
Trading212 is a fintech company based in the City of London, UK, that offers a commission-free trading and investment platform. With over 500 employees, Trading212 enables users to invest in whole or fractional stocks starting from just £1, without any trading commissions. The platform also provides...
Employees enjoy premium health insurance, a sports and wellness package, regular office massages, catered food, and a stocked kitchen. The company als...
Trading212 fosters a culture of financial accessibility, empowering individuals to invest without the barriers typically associated with stock trading...
Trading212 • Sofia
Trading212 is seeking an Onboarding (KYC) Specialist to provide exceptional customer care and support to their international client base. You'll communicate with clients, verify onboarding documents, and conduct due diligence. This role requires proficiency in English and a customer-oriented approach.
You are a customer advocate with a strong customer-oriented approach and excellent communication skills. Proficiency in English at a C1 level or above is essential, and you are adaptable to a rapidly changing environment. You possess good time management and multitasking skills, and you are eager to learn and develop in your career. Previous experience in customer service is a bonus, as is an understanding of the stock market and the fintech industry. Fluency in another language would also be advantageous.
In this role, you will communicate with clients in both English and Bulgarian, addressing incoming inquiries via chat and email. You will review, analyze, and verify client onboarding documents, ensuring that all necessary information is accurately inputted and validated. Conducting due diligence and risk assessments on new clients will be a key responsibility, as well as channeling client feedback to improve services. You will be required to work on a 24/7 schedule, organized in shifts, to provide continuous support to our clients.
Trading212 offers a comprehensive training program to help you adapt to the insights of the business, along with upskill trainings throughout your career. We value your talent and ideas, providing a generous remuneration package and excellent social benefits, including 25 days off, a sports card, and private health insurance. Join us to accelerate your career in a supportive and dynamic environment where you can thrive.
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