Real-time analytics for smarter business decisions
Imply, headquartered in Burlingame, CA, is a leading provider of real-time data analytics and visualizations, helping businesses access and understand their data instantly. With over $215 million raised in funding and achieving unicorn status in May 2022, Imply serves a diverse range of industries, ...
Imply offers comprehensive benefits including 100% paid medical, dental, and vision coverage, a 401(k) program, unlimited PTO for U.S. employees, and ...
Imply fosters a culture centered around real-time data accessibility and innovation, empowering teams to make data-driven decisions swiftly. The compa...
Imply • Boston, Massachusetts; New York, New York
Imply is seeking a Senior Technical Support Engineer to redefine observability and security data solutions. You'll partner with customers to design tailored solutions and demonstrate the capabilities of Imply Lumi. This role requires strong problem-solving skills and a customer-focused mindset.
You have a strong background in technical support, ideally with experience in data management or observability technologies. You excel at understanding customer challenges and translating them into effective solutions. Your communication skills allow you to convey complex technical concepts clearly and effectively to diverse audiences. You are proactive in identifying potential issues and are dedicated to providing exceptional customer service. You thrive in a collaborative environment and enjoy working closely with engineering and product teams to enhance customer experiences. You are adaptable and eager to learn about new technologies and methodologies in the data observability space.
Experience with observability tools or data management platforms is a plus. Familiarity with Apache Druid or similar technologies would be beneficial. A background in software engineering or development can enhance your ability to troubleshoot and resolve technical issues effectively.
In this role, you will be a key member of the Support Team, helping to bring Imply Lumi to life. You will engage with customers to understand their unique challenges and design tailored solutions that leverage the capabilities of Lumi. Your responsibilities will include troubleshooting technical issues, providing guidance on best practices, and ensuring customer satisfaction. You will collaborate with cross-functional teams to relay customer feedback and contribute to product improvements. Additionally, you will assist in creating documentation and training materials to empower customers in utilizing Imply's technology effectively. Your role will be pivotal in helping customers unlock new levels of speed, scale, and value from their data.
Imply offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with leading technologies and contribute to a product that is transforming how organizations manage their data. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower organizations with better insights and decision-making capabilities through data.
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