Data Center Cluster Operations Leader, AMER MLZs

Who you are

You have extensive experience in managing large teams within a data center environment — your leadership style is hands-on, and you are comfortable rolling up your sleeves when tactical needs arise. You understand the complexities of data center IT infrastructure and facilities infrastructure, and how they coexist to ensure operational excellence. Your strategic mindset allows you to navigate the challenges of a rapidly growing organization while maintaining high standards of performance and customer experience.

You possess a strong background in mechanical, electrical, and plumbing systems — your knowledge enables you to effectively oversee the operational availability of these critical components. You are passionate about innovation and continuously seek ways to improve processes and systems to enhance customer satisfaction. Your ability to think globally and act locally makes you an ideal candidate for this role.

You have a proven track record of leading large organizations and managing department heads — your experience has equipped you with the skills necessary to drive results and foster a culture of excellence. You thrive in fast-paced environments and are adept at balancing strategic planning with day-to-day operations. Your communication skills allow you to build strong relationships with stakeholders at all levels.

Desirable

Experience in the cloud computing industry or with AWS infrastructure is a plus — familiarity with industry standards and best practices will help you excel in this role. A background in facilities management or engineering can also be beneficial as you navigate the complexities of data center operations.

What you'll do

As the Senior Operations Manager, you will lead the Infrastructure Operations team, ensuring that all data center facilities operate at peak efficiency. You will be responsible for managing the operational availability of mechanical, electrical, and plumbing systems, working closely with department heads to achieve this goal. Your strategic vision will guide the team in implementing best practices and innovative solutions to enhance operational performance.

You will oversee the design, planning, delivery, and operation of AWS global infrastructure — your leadership will be crucial in maintaining the high standards that Amazon is known for. You will collaborate with cross-functional teams to identify opportunities for improvement and drive initiatives that enhance customer experience.

Your role will involve mentoring and developing team members, fostering a culture of continuous improvement and operational excellence. You will be expected to analyze performance metrics and implement strategies to optimize operations, ensuring that the data center meets the demands of a rapidly growing customer base.

You will also play a key role in strategic planning, working closely with senior leadership to align operational goals with the overall business strategy. Your insights will help shape the future of AWS infrastructure services, contributing to the ongoing success of Amazon's cloud offerings.

What we offer

Amazon provides a comprehensive benefits package, including competitive compensation, equity options, and a full range of medical and financial benefits. You will have the opportunity to work in a dynamic environment where innovation is encouraged, and your contributions will have a direct impact on the success of the organization. Join us at Amazon and be part of a team that is shaping the future of cloud computing.