Ingeniero de Soporte TI II

Who you are

You have a solid background in IT support, with experience in troubleshooting hardware and software issues. You understand the importance of providing excellent customer service and are skilled at communicating technical information to non-technical users. You are proactive in identifying potential issues and have a knack for problem-solving. You thrive in a collaborative environment and enjoy working with a diverse team to deliver effective solutions. You are adaptable and can handle multiple tasks while maintaining a positive attitude. You are committed to continuous learning and staying updated with the latest technologies.

What you'll do

In this role, you will be responsible for providing technical support to Earnin's employees, ensuring that all IT-related issues are resolved promptly. You will assist with the setup and configuration of new hardware and software, as well as maintain existing systems. You will troubleshoot network connectivity issues and provide support for various applications used within the company. You will document all support requests and resolutions in the ticketing system, ensuring that all information is accurate and up-to-date. You will collaborate with other IT team members to improve processes and enhance the overall user experience. You will also participate in training sessions to help employees understand how to use technology effectively.

What we offer

At Earnin, we offer a supportive work environment where you can grow your skills and advance your career. We value diversity and inclusion and encourage you to apply even if your experience doesn't match every requirement. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in our mission to provide financial flexibility to our community members.