Senior Manager Customer Advocacy

Who you are

You have a proven track record in customer advocacy and engagement, with at least 5 years of experience in a customer-facing role. Your ability to elevate the customer voice is complemented by your strategic mindset, allowing you to transform customer feedback into actionable insights that drive business growth. You excel in building relationships and fostering community among customers, ensuring they feel valued and heard. Your experience in managing customer programs, such as advisory boards and awards, showcases your ability to create meaningful experiences that resonate with clients. You are a strong communicator, capable of articulating customer needs to internal teams and advocating for their interests. You thrive in collaborative environments and enjoy working cross-functionally to enhance customer satisfaction and loyalty.

Desirable

Experience in a SaaS environment or with pricing and rebate management solutions is a plus. Familiarity with AI-powered insights and performance monitoring tools will help you understand the unique challenges our customers face. A background in marketing or product management can also be beneficial, as it allows you to align customer advocacy efforts with broader business objectives.

What you'll do

In this role, you will take ownership of the Customer Advisory Board (CAB), ensuring it serves as a platform for customers to share their insights and experiences. You will lead initiatives to recognize and celebrate customer success through awards and user groups, turning satisfied customers into advocates for our brand. Your responsibilities will include developing strategies to enhance customer engagement and retention, as well as analyzing feedback to identify areas for improvement. You will collaborate closely with product and marketing teams to ensure that customer insights inform product development and go-to-market strategies. Additionally, you will monitor customer satisfaction metrics and implement programs to address any concerns, ensuring a seamless experience for all clients. Your leadership will be crucial in fostering a culture of customer-centricity within the organization, driving initiatives that prioritize customer needs and expectations.

What we offer

At Enable, we are committed to creating a supportive and inclusive work environment. As a remote-first company, we offer flexibility in your work schedule, allowing you to balance your professional and personal life effectively. You will have the opportunity to work with a talented team of professionals dedicated to reshaping the industry. We provide competitive compensation packages and opportunities for professional growth and development. Join us in our mission to simplify pricing and rebate management for our clients, and be part of a company that values innovation and customer success.