Senior Software Engineer, Community Support Engineering

Who you are

You have 5+ years of experience in software engineering, with a strong background in building scalable applications that enhance user experiences. You are skilled in programming languages such as Java and Python, and you understand the intricacies of developing software that supports customer service operations. You thrive in collaborative environments, working closely with cross-functional teams to deliver impactful solutions. You are passionate about improving processes and have a keen interest in how technology can enhance customer interactions. You are adaptable and open to learning new technologies as needed to meet the demands of the role. You believe in the importance of user feedback and data-driven decision-making in software development.

Desirable

Experience with cloud services and APIs is a plus, as is familiarity with agile methodologies. You may have worked in customer support technology or similar fields, giving you insights into the challenges faced by support teams. A background in data analysis or experience with data-driven projects would also be beneficial.

What you'll do

As a Senior Software Engineer at Airbnb, you will be responsible for designing and implementing software solutions that empower our global support agents. You will collaborate with product managers and other engineers to define the technical vision and ensure that the solutions you build are flexible and scalable. You will participate in code reviews and contribute to the overall architecture of the systems you work on. Your role will involve troubleshooting and optimizing existing applications to improve performance and user satisfaction. You will also mentor junior engineers, sharing your knowledge and helping them grow in their careers. Your work will directly impact the quality of service provided to our guests and hosts, making it a critical part of Airbnb's mission.

What we offer

Airbnb offers a competitive salary range of $195,000—$220,000 USD, along with potential bonuses and equity options. You will have the opportunity to work in a fully remote environment, allowing for flexibility in your work-life balance. We foster a culture of collaboration and innovation, encouraging you to bring your ideas to the table. You will be part of a diverse team that values inclusivity and strives to make a positive impact on the community. Additionally, we provide comprehensive benefits, including health insurance, employee travel credits, and opportunities for professional development.