Product Research Coordinator (Part-time)

Who you are

You are a detail-oriented individual with a passion for eCommerce and customer insights. You understand the importance of building a strong research backbone to support product development and enhance customer experiences. Your organizational skills enable you to manage customer lists, segmentation, and compliance effectively. You are committed to ensuring good practices around consent and customer communication, making you a valuable asset to the team.

You thrive in collaborative environments and enjoy working with product managers to facilitate customer meetings. Your curiosity drives you to seek out high-quality customer insights that can inform product strategies. You are adaptable and open to learning, ready to contribute to a fast-growing company like Yotpo.

Desirable

Experience in research or customer insights is a plus, but not required. Familiarity with eCommerce trends and customer behavior will help you excel in this role. A background in project management or operations can also be beneficial as you work to streamline processes and improve efficiency.

What you'll do

In this role, you will be responsible for building and maintaining the research infrastructure that supports product managers in their efforts to gather customer insights. You will create and manage customer lists, ensuring that segmentation and consent status are up to date. Your attention to detail will help maintain compliance with privacy regulations and best practices in customer communication.

You will assist product managers in scheduling and running customer meetings, ensuring that they have the necessary information and resources to engage effectively with customers. Your role will involve coordinating logistics and preparing materials to facilitate productive discussions.

As you gather insights from customer interactions, you will help identify trends and patterns that can inform product development and marketing strategies. Your contributions will play a crucial role in enhancing customer loyalty and retention for Yotpo's clients.

What we offer

Yotpo offers a dynamic work environment where you can grow your skills and contribute to innovative solutions in the eCommerce space. You will be part of a diverse team that values inclusivity and collaboration. We provide opportunities for professional development and encourage you to take initiative in your role. Join us in building the future of eCommerce and making a meaningful impact on customer experiences.