Empowering a secure and fast Internet for all
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Cloudflare • Hybrid
Cloudflare is hiring a Technical Support Engineer for their Zero Trust team to assist customers with Internet application security and performance. You'll work in a hybrid role based in Mexico City, focusing on customer support and technical troubleshooting.
You are a curious and empathetic individual with a commitment to developing your skills in a technical support environment. You thrive in a role that requires you to engage with customers and help them navigate complex Internet security challenges. You have a strong desire to learn and grow within a diverse and inclusive team. You are comfortable working weekends and have the right to work in Mexico.
As a Technical Support Engineer at Cloudflare, you will be responsible for providing exceptional support to customers using our Zero Trust solutions. You will troubleshoot technical issues, guide customers through the setup and configuration of our services, and ensure they receive the best possible experience. You will collaborate with engineering teams to escalate and resolve complex issues, contributing to the continuous improvement of our products and services. Your role will also involve educating customers about our offerings and helping them understand how to leverage Cloudflare's technology to enhance their Internet applications.
Cloudflare offers a dynamic work environment where you can develop your technical skills while making a meaningful impact on the Internet. You will be part of a team that values diversity and inclusion, and you will have opportunities for professional growth and development. We provide a hybrid work model that allows you to balance your work and personal life effectively. Join us in our mission to help build a better Internet and be part of a company recognized for its innovative culture.
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