Client Services Associate, Prenatal

Who you are

You are driven by purpose and energized by innovation, ready to help redefine what's possible in molecular diagnostics. You thrive in a collaborative environment where transparency fuels trust and every voice matters. Your commitment to exceptional service is evident as you engage with customers, including physicians and OB/GYNs, ensuring they receive the support they need. You understand the importance of making life-changing diagnostics accessible and are passionate about contributing to a mission that prioritizes patient care.

You possess strong communication skills, allowing you to effectively interact with a diverse range of clients and stakeholders. Your ability to empathize with customers and understand their needs is crucial in this role. You are detail-oriented and organized, ensuring that every interaction is handled with care and professionalism. You are also adaptable, ready to learn and grow within a dynamic team focused on innovation in healthcare.

Desirable

Experience in customer service or a related field is a plus, as is familiarity with healthcare or diagnostics. A background in women's health or prenatal care would be beneficial, but not required. You are eager to learn and develop your skills in a supportive environment that values collaboration and innovation.

What you'll do

As a Client Services Associate, you will act as the face of BillionToOne for our customers, providing exceptional service and support. You will engage with clients to address their inquiries and concerns, ensuring they have a positive experience with our products and services. Your role will involve collaborating with the broader Client Services organization to streamline processes and improve customer satisfaction.

You will be responsible for maintaining accurate records of customer interactions and feedback, which will help inform product development and service enhancements. You will also participate in training sessions to stay updated on new products and services, enabling you to provide informed support to customers. Your contributions will directly impact the quality of service we provide and help us achieve our mission of transforming healthcare diagnostics.

What we offer

At BillionToOne, you will join a diverse team of innovators committed to changing the standard of care in prenatal and cancer diagnostics. We foster a culture of collaboration and transparency, where every team member's input is valued. You will have the opportunity to work in an environment that encourages professional growth and development, with access to resources and training to enhance your skills.

We believe in the importance of work-life balance and offer flexible working arrangements to support our employees. Our commitment to innovation means you will be part of a team that is constantly pushing the boundaries of what's possible in healthcare. Join us in our mission to make life-changing diagnostics accessible to all, and help us change the world, one diagnosis at a time.