Senior Customer Experience Architect

Who you are

You have over 5 years of experience in customer support leadership, with a proven track record of developing innovative strategies that enhance customer experiences. Your expertise in AI-driven solutions allows you to guide organizations through transformative processes, ensuring they deliver exceptional service. You are adept at immersing yourself in clients' operations, understanding their challenges, and identifying opportunities for growth and optimization. Your strong communication skills enable you to inspire and influence stakeholders at all levels, fostering collaboration and driving change.

Desirable

Experience with AI technologies in customer service is a plus, as is familiarity with various customer support tools and platforms. You have a knack for analyzing data to inform decision-making and improve service delivery. A background in consulting or professional services can enhance your ability to advise clients effectively.

What you'll do

In this pivotal role, you will work closely with clients to understand their unique needs and challenges in customer support. You will develop tailored strategies that leverage AI technologies to enhance their service offerings. Your responsibilities will include conducting assessments of current operations, identifying gaps, and recommending solutions that align with best practices in customer experience. You will also lead workshops and training sessions to empower client teams in implementing these strategies effectively.

You will collaborate with cross-functional teams within Intercom to ensure that our solutions meet the evolving needs of our clients. By staying abreast of industry trends and advancements in AI, you will position Intercom as a thought leader in customer support innovation. Your role will involve continuous engagement with clients to monitor progress, gather feedback, and refine strategies as necessary.

What we offer

Intercom provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming customer experiences. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in setting the new standard for customer service and making a meaningful impact on businesses worldwide.