Catalog Specialist, IN Softlines

Who you are

You are a detail-oriented individual with a bachelor's degree and fluency in English. You have experience with Microsoft Office products, particularly Excel, and possess the ability to manage brand metrics effectively. Your strong communication skills enable you to interact and coordinate with customers, gathering and presenting feedback to ensure competitive catalog quality.

You thrive in a structured environment where you can follow pre-defined processes and guidelines to achieve high levels of accuracy and productivity. You are adept at analyzing data to identify trends and patterns, which helps in improving operational goals and streamlining existing processes. Your problem-solving skills allow you to tackle customer and brand issues efficiently.

Desirable

Experience in a similar role or familiarity with catalog management processes would be beneficial. A proactive approach to identifying areas for improvement and a willingness to adapt to new challenges will set you apart.

What you'll do

In this role, you will drive programmatic improvements to catalog quality for Softlines and Beauty. You will follow established processes and guidelines to perform tasks with precision, ensuring that Amazon maintains a wide selection of products with accurate information. Your responsibilities will include maintaining records of work, tracking business workflows, and escalating deviations when necessary.

You will report audit results and communicate findings to your team and other stakeholders within the organization. Analyzing data to identify new trends and patterns will be a key part of your role, as will translating generic patterns in customer escalations into actionable guidelines and SOPs. Your feedback will be crucial in helping the team achieve consistent results with high quality.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. You will have the opportunity to work in a dynamic environment where your contributions directly impact the customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

You will be part of a team that is committed to continuous improvement and operational excellence. As you grow in your role, you will have access to various resources and support to help you succeed in your career at Amazon. Join us in our mission to be Earth's most customer-centric company, where you can make a difference every day.