The everything store and cloud computing leader
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Melbourne, Victoria, AUS
Amazon is hiring a Cloud Support Engineer to redefine AWS cloud operations and services. You'll apply advanced troubleshooting techniques and leverage your Linux expertise to enhance customer solutions. This role requires experience in cloud operations and a strong technical background.
You have a strong background in cloud operations, ideally with experience in AWS services. You are skilled in applying advanced troubleshooting techniques to provide unique solutions to customer needs. Your extensive experience with Linux allows you to provide valuable feedback to internal teams on service improvements. You enjoy collaborating with engineers and other AWS teams to reproduce and resolve complex issues. You are also comfortable driving communication during critical events and managing projects that enhance support-related processes. Mentoring new hires and developing training materials is something you find rewarding, as you believe in sharing knowledge to improve team performance.
As a Cloud Support Engineer at Amazon, you will work on critical and complex problems that span multiple AWS services. You will interact with various teams to ensure that customer issues are resolved efficiently and effectively. Your role will involve writing tutorials, how-to videos, and technical articles to support the developer community. You will also be responsible for driving projects that improve the operational experience for customers. Your contributions will directly impact the quality of support provided to AWS customers, ensuring they receive the best possible service. You will have the opportunity to coach and mentor new team members, helping them to grow in their roles and develop their skills. Your work will be essential in maintaining the high standards of AWS support and ensuring customer satisfaction.
At Amazon, you will find a culture of inclusion and a commitment to career development. You will be part of a team that is at the forefront of cloud computing, working on innovative solutions that redefine what is possible in the cloud. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. You will have access to resources and support to help you grow alongside the rapidly evolving world of cloud technology. Join us in making a difference for customers across every industry and of every size.
Apply now or save it for later. Get alerts for similar jobs at Amazon.
