Senior Technical Account Manager, Okta Strategic Customers

Who you are

You have a strong background in technical account management, ideally with 5+ years of experience in a customer-facing role. You understand the importance of identity management and have a passion for helping customers succeed with their technology solutions. Your communication skills are top-notch, allowing you to effectively convey complex technical concepts to non-technical stakeholders. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional service. You are adaptable and can manage multiple priorities while maintaining a focus on customer satisfaction.

Desirable

Experience with identity management solutions, particularly in enterprise settings, is a plus. Familiarity with Okta's products and services will give you an edge in understanding customer needs and challenges. You are a lifelong learner, eager to stay updated on industry trends and best practices in account management and customer success.

What you'll do

As a Senior Technical Account Manager at Okta, you will be responsible for managing relationships with strategic customers, ensuring they receive the highest level of service and support. You will guide customers through the onboarding process, helping them implement Okta's identity solutions effectively. Your role will involve regular check-ins with clients to assess their satisfaction and address any concerns they may have. You will collaborate with internal teams to advocate for customer needs and drive product improvements based on feedback. Additionally, you will conduct training sessions and workshops to empower customers to maximize the value of their Okta solutions.

What we offer

At Okta, we offer a dynamic work environment where you can grow your career while making a meaningful impact on our customers' success. We provide competitive compensation and benefits, including flexible work arrangements. Our culture values diversity and inclusion, encouraging you to bring your unique perspectives to the team. Join us in building a world where identity belongs to everyone, and help shape the future of identity management.

We encourage you to apply even if your experience doesn't match every requirement. Your unique experiences and perspectives can contribute to our mission and help us better serve our customers.